Refund Policy
Right of cancellation
Unless there are exceptions, the User may be entitled to terminate the contract within the period specified below (generally 14 days), for any reason and without justification. Users can find out more about cancellation conditions in this section.
To whom the right of cancellation applies
Unless an applicable exception is mentioned below, Users who are European Consumers have a legal right of cancellation in accordance with EU law, to terminate contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification.
Users who do not meet this condition will not be able to benefit from the rights described in this section.
Exercising the right to cancel
To exercise their right to cancel, Users must send the Owner an unequivocal declaration of their intention to terminate the contract.
For this purpose, Users may use the model termination form, available in the "definitions" section of this document. However, Users will be free to express their intention to terminate the contract by making an unequivocal statement in another appropriate manner. In order to meet the deadline in which they can exercise this right, Users must send the cancellation notice before the cancellation period expires.
When does the cancellation period expire?
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In relation to the purchase of products, the cancellation period expires 14 days after the day on which the User or third party – other than the carrier and designated by the User – purchases physical possession of the products.
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In relation to the purchase of several products ordered together but delivered separately, or in the case of the purchase of a single product, consisting of several lots or parts delivered separately, the cancellation period expires 14 days after the day on which the User or third party – other than the carrier and designated by the User – acquires physical possession of the last product, batch or part.
- In relation to the purchase of a service, the cancellation period expires 14 days after the day on which the contract is formed, unless the User has waived the right to cancel.
Effects of cancellation
Users who correctly terminate a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those on delivery charges.
However, any additional expenses resulting from choosing a specific delivery method that does not meet the least expensive type of standard delivery offered by the Owner will not be reimbursed.
Such refund will be made without undue delay and, under no circumstances, more than 14 days from the day on which the Owner was informed of the User's decision to terminate the contract. Unless otherwise agreed with the User, refunds will be made using the same payment methods used to process the initial transaction. In any event, the User will not bear any expenses or fees arising from the refund.
.when purchasing physical products
Unless the Owner has offered to collect the products, Users must send the products or deliver them to the Owner, or to a person authorized by the Owner to receive the products, without undue delay and, in any event , within 14 days from the day on which your decision to terminate the contract was communicated.
The deadline will be met if the products are delivered to the carrier, or otherwise returned as indicated above, before the expiration of the 14 day period for returning the products. Refunds may be withheld until receipt of the products, or until Users have provided proof of having returned the products, whichever is earlier.
Users will be responsible for any diminished value of the products resulting from handling the products outside of what is necessary to establish their nature, characteristics and functioning.
The expenses for returning the products will be borne by the User.
.when purchasing services
When a User exercises the right to cancel after having requested that the service be performed before the cancellation period expires, the User must pay the Owner an amount proportional to the part of the service performed.
This payment will be calculated based on the contractual rate and will be proportional to the part of the service performed, until the moment the User terminates, compared to the total coverage of the contract.
Exceptions to the right of cancellation
The right of cancellation does not apply to contracts:
- for the supply of products made to the consumer's specifications or otherwise clearly personalized;
- for the supply of sealed products that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery;
- for the supply of products that, after delivery, according to their nature, are inseparably mixed with other items;
- for the provision of services, after the service has been fully performed, if the performance has begun with the express prior consent of the consumer and with his acknowledgment that his right to cancel will be lost as soon as the contract has been fully performed ;
